Benefits

Job Description

QTSC Building 1 - No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.

Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Immediately updating serious cases/inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service.

Graduated from High school or equivalent Majors is an advantage.
Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
At least 6-month experience in Customer Service roles or any relevant ones.