Manage the CS team to improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to timely resolution
Develop & monitor service procedures, policies and standards
Keep fully accurate records and document customer service actions and discussions through CRM system
Manage customers database and utilize effectively to engage customers and maximize the sales possibility
Analyze statistics and compile accurate weekly/monthly/yearly reports
Recruit, training and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Job Requirement
Requirements and skills:
Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager with at least 05 years as management role
Experience in providing outstanding customer service support especially in electronics or automotive industry
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to directly conduct training CS skills
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer satisfaction orientation
BS degree in Business Administration or related field
More Information
Degree:
Bachelor
Probationary period: 2 months
Training opportunities: Being trained frequently to improve professional skills and work-related skills
Age:
28 - 40
Working time: Monday - Friday (8h30 - 17h) and Saturday Morning (8h30 - 12h)
Benefit:
Bonus: 13th month salary, additional performance bonus up to 2 month salary for excellent performance.
Getting company sponsor for health benefit package PTI after signing official