[HCM - Aviation] Reservation & Customer Services

Job Description

• Represen Airline to recieve booking from customers.
• Tracking shipments from start to finish to avoid errors proactively and promptly resolving any issues that may arise.
• Providing customers with accurate and up-to-date information on cargo shipments, flight schedules, and relevant assistance and guidance.
• Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines standards.
• Coordination with Space Control & Sales for booking orientation & handle reservation
• Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.
• Compliance with Principle’ Manual & circulars to ensure cargo bookings are in line with regulation, policies.
• AWB stock control.
• Prepare Cargo Loading Plan for flights and coordination with Space Control and Operation team to maximize capacity and loading.
• Collaborating with internal teams to coordinate cargo handling, shipment tracking, and documentation requirements to meet customer needs.
• Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
• Perform other duties as assigned.
• Working at: SGN OFFICE | SCSC Building, 30 Phan Thuc Duyen, Ward 4, Tan Binh, HCM.

Job Requirement

Qualifications

• Minimum of 2 year of booking & CS experience in Aviation/GSA/Air Forwarder.
• Having knowledge about Aircraft type/ULD, Air Cargo Basic.
• Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
• Priority for candidates have IATA Certificates.
• Good in English.
• Strong communication and interpersonal skills.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Positive attitude and a willingness to learn.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Opportunity for professional growth and development.