HCM - Retail Operation Specialist (Lush)

Job Description

Sales Performance:

• Utilize insights to adjust business strategies and stay ahead in the retail landscape

• Analyze financial reports and make data-driven decisions to achieve sales targets.

• Report and manage the overall sales performance

Operation

• Ensuring Store VM quality following Brand guideline

• Monthly/Weekly stock inventory, order management, forecasting and coordination for stock movement management

• Store system update, product transfers, system updates for new products, and payroll input

• Responsibilities and coordination for cover stock rotations, wastage input, maintenance, product data management, shop window printing

Shop Development Visits and Calls

• Conducting a two-day development visit so that each manager receives one per year.

• Measuring the Customer Experience and Communication skills demonstrated by the manager and team.

• Using the development visit guidelines to support the delivery of tailor-made learning, coaching and feedback to managers based on key areas of potential.

• Completing relevant paperwork and following up on actions set in a timely manner.

Probation Reviews:

• Conducting a one-day review at the end of a new manager’s probation period to evaluate the Customer Experience and Communication skills expected on the back of New Manager Training.

• Completing review form paperwork and following up on actions set at a review in a timely manner.

Training Shops and New Manager Training:

• Communicating and coordinating new manager training plans with training shop managers.

• Maintaining the ‘New Manager Training’ guidelines to ensure the training is always up-to-date, relevant and effective.

• Reviewing and developing training shop managers.

• Monitoring the performance of the training shops.

Candy Shop Feedback / Duo visits:

• Communicating Mystery Shopper Reports to shop Management teams.

• Visiting 1 star shops to offer support within two weeks of receiving the Mystery Shopper Report.

• Observing Customer experience and offering feedback and coaching.

• Review opportunities and set goals and targets with manager.

New Shop Openings / Relocations:

• Customer experience, team and personal development support to manager before, during and after the opening / relocation of their shop.

Trainee Manager Development:

• Supporting managers to develop their trainees with Online tools and a trainee checklist pack.

Performance Management:

• Implementing and supporting managers through performance improvement plans when related to FOP’s.

Online Learning:

• Identify learning needs through contact with Managers and opportunities highlighted in Mystery Shopper Report.

• Work as a collaborative with the Online Learning team on new ideas and projects to create effective and inspirational learning for managers.

Shop Cover/Holiday Log:

• Keep up to date record of manager’s holiday.

• Support managers with shop cover.

Other Work:

• Collaboration and communication with Retail Operations and People Support.

• To attend meetings as and when required.

• Any other tasks as required, depending on the needs of the team and business.

Job Requirement

-        A proven success story in Retail Management, preferably experience in managing multiple stores or Country Retail Management.

-        Excellent Customer Service Skills and a passion for our customers.

-        Thorough knowledge of the Brand and its current Global direction.

-        Exceptional team player with proven ability to lead through influence and support.

-        Comprehensive financial understanding and business analytics.

-        Expertise in Coaching and Feedback.

-        Exceptional Training and Development Skills.

-        Effective Communication skills and presentation skills.

-        3 years Management experience in Lush/OR a Retail business including experience in a Support role.