HCM - Service Training Supervisor – Charles & Keith, Pedro

Job Description

- Supervise and support the LnD team, ensuring their alignment with Maison's training objectives.

- Responsible for devising and executing monthly/yearly training plans in line with organizational goals.

- Oversee the quality and effectiveness of the trainer team and training programs, utilizing various assessment methods including in-class assessments, store checklists, and evaluations.

- Identify current and future training needs, particularly focusing on behavioral and competency-based training requirements.

- Implement training programs as necessary to ensure store teams meet Maison's customer service standards.

- Manage the budget and finances associated with training initiatives, optimizing resources for maximum impact.

- Centralize and manage all team reporting data to track performance and inform strategic decisions.

- Develop tailored training programs to meet brand requirements and enhance team capabilities.

- Develop strategic plans and annual training calendars to guide the LnD team's activities and priorities.

Job Requirement

1.  Education: Bachelor’s Degree in appropriate field in Human Resource Management, Psychology, Hospitality, Economy or equivalent.

2.  Work Experience:

- At least 3 to 5 years in conducting Sales Training or Customer Service Training

- Preferably Supervisor/5 years & up experienced employee specialized in Training & Development or equivalent

3.  Functional skills:

- Current knowledge of effective training & development methods

- Vietnamese and English proficiency

- Excellent Presentation Skills

- Strong interpersonal and organizational skills

- Excellent written and oral communication and translation skills

- Proficient in MS office applications

4.  Other skills:

- Proactive and open minded. Service mindset

- Hands on and can do attitude

- Passionate about continuous learning

- Work well under high pressure and deadline oriented.

- Detail oriented, analytical and inquisitive

- Ability to work independently and with others

- Extremely organized with strong time-management skill

- Travel required.

Benefits:

- Basic salary + lunch allowance + parking allowance

- 12 - 15 days annual leave

- Participate in Social Insurance according to labor law regulations

- Generali 24/7 accident insurance

- Periodic health examination

- 13th month bonus, Kpi bonus per year

- Review salary once a year

- Enjoy purchasing policies at preferential prices exclusively for Maison employees.