Key Account Management Specialist

Job Description

Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be in the top 1% retailers on Amazon US. Based in California with an operation office in HCMC, we have more than 250 young and talented members with expert knowledge and experience in the e-commerce industry.

We are on an ambitious journey to dominate not only Amazon‘s sporting goods market but also to enter new e-commerce markets from many regions like Canada, Europe, Japan. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end-to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.

I. JOB DESCRIPTIONS

• Communicating with client to ensure that the services values are well explained and all client’s needs are understood and addressed
• Building strong client relationships to maintain old business and acquire new clients. Collaborating with various internal departments to facilitate client need fulfillment.

• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Resolving complaints and keeping track of all processes that pertain to the client’s desires. Preventing additional issues by improving processes.
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the leadership team regularly
• Maintaining updated knowledge of company products and services. Contribute to continuously improving the company‘s services.

Job Requirement

II. SKILL AND EXPERIENCE

• Bachelor‘s degree in business or economics relating fields. Around 3-5 years of related experience.
• Demonstrate a general understanding in all aspects of supplier-client relationship management including market research, supply chain operations, digital marketing and sales.
• Excellence in Emotional intelligence, social and listening skills. Exceptional negotiation, communications, presentation and problem-solving skills.
• Experience in writing SOP or work instruction is a plus.
• Good communication in both English and Vietnamese.
• Good attention to detail and organizational skills.
• Adaptability, Quick learner on technology.
• Preferably from platform(s) and/or managing a brand‘s eCommerce business. Advanced knowledge and understanding of the eCommerce industry/ technology/ market/ competitors/ clients would be a plus.

III. WHY YOU WILL LOVE JOINING US?

FOR YOU TO JOIN

• Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
• Salary review: annually or on excellent performance.
• Activities: company trips, team-building, and other customized monthly bonding events.
• Annual leaves: 16 days off and 01 Birthday Leave per year.
• Healthcare: annual health check, insurance according to Labor Law and extra Bao Viet Insurance package.
• Working Environment: dynamic, friendly environments with working time flexibility (Mon-Fri), and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.

FOR YOU TO GROW

• Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge. 
• Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
• Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.

FOR YOU TO STAY

• People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
• Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
• Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.

And much more, join us and let yourself explore other fantastic things!