Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Expeditors Ho Chi Minh City is recruiting Manager – Transcon, Project & Energy Services as below:
Job Description
Summary Description
To grow the road & domestic transportation, white glove delivery, project and energy services business for the District through focus in the areas of Operations, Business Development, Finances and People in adherence to the company’s culture, policy and procedures.
To create and add value to the District Management Team by developing and executing strategic plans, knowing and implementing industry best practices, engaging with customers on business development, working in partnership with Service Providers and Carriers and nurturing the next general leaders.
This position reports to the District Manager.
Responsibilities & Duties
Operations & Systems
Oversee and manage the Transcon, Project and Energy Services Department.
Responsible for daily activities include relevant project operations planning, activity coordinating, risk assessment, reporting and being “boots on the ground”.
Manage and ensure compliance to Expeditors and Customer Standard Operating Procedures (SOP), including coordinating and managing SOP revisions.
Have a fundamental understanding of Expeditors operational systems, including ETMS.
Extract reports to track and monitor Department, Shipment and People’s productivity performance and trends.
Proactively monitor exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.
Oversee and manage Service Providers’ performances.
Evaluate Service Providers at defined intervals per company policy, focusing on areas of performance, discipline, compliance, security, safety, improvements and corrective action plans where needed.
Actively sourcing for new Service Providers, including Truckers, Breakbulk Carriers and others.
Closely liaise operations with Regional counterpart to ensure alignment.
Regular communication with Regional counterpart and District Manager.
Business Development
Actively develop business through active involvement, including fronting the customers, in sales and retention process and close coordination with Sales & Account Management Department, as per company and branch’s objectives
Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
Pro-actively provide pricing alternatives, routing solutions and technical assistance to internal and external customers.
Take an active role in the transition of new business/updates to existing business
Responsible for identifying and defining realistic service needs and measurements
Responsible for maintaining the agreed upon scope of services
Responsible to provide latest developments in market, including border congestion, regulatory, legal provisions and others.
Finance
Prepares and executes the tactical business plan for the Department.
Assists District Manager with preparation of the Department budget.
Ensure that productivity and profitability goals for the Transcon department are met
Make sure billing process is completed and on time. Manage account receivables.
Ensure company credit procedures are followed and utilized effectively.
Manage accounts payable to Service Providers.
Review Department financial P&L.
Ensure any contracts with Customer and Service Providers are reviewed in accordance to company contract policies prior to being signed.
People
Guide and develop team members. Show them a career, not just a job.
Identify and develop your No. 2 for succession planning.
Proactively promote company’s culture.
Conduct employee appraisals timely with proper documentation.
Job Requirement
Qualifications
University graduate with minimum 5 years relevant experience in road transportation, pick up and deliveries, cross border trucking, project logistics and other modes of domestic transportation via air, ocean, barge & rail in an international business environment.
At least 2 years of management or leadership experience.
Proven leadership attitude and skills.
Proactive and taking initiatives.
Strong market, industry and product knowledge.
Effective communication skills, including abilities to listen, comprehend, effectively communicate clearly and concisely in both oral and written to obtain positive results.
Advanced skills in process analysis, including quantitative (data) analysis, and (qualitative) process observation.
Effective problem-solving skills and ability to handle multiple tasks/projects at the same time.
Ability to articulate a message so that decision makers will buy in to change.
Proven Project Management skills.
Demonstrated ability to work in a team, including leading and contributing.
Proven negotiation skills.
Attention to details.
Possess strong commercial sense and balancing risks versus rewards to close business deals.
Possess strong customer service sense to ensure best customer experience.
Ability to relate to clients, suppliers and employees at all levels of the company.
Good PC and Microsoft Office suite of applications skills, eg. Excel, Powerpoint, Word, Visio.
Fluent in English.
Additional Information
Full time job contract
Competitive salary
Career development and promotion opportunity
Professional Training Plan
Health insurance program
Professional of working environment
14 annual leave days per year
All your information will be kept confidential according to Company guidelines.
Work location
Ho Chi Minh
Tầng 3, Tòa nhà Flemington Tower, số 182 Đường Lê Đại Hành , Phường 15, Quận 11, Thành phố Hồ Chí Minh, Việt Nam
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