Manager - Customs Brokerage

Job Description

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

Due to focus on providing our excellent customer service, Expeditors Ho Chi Minh City is recruiting Manager – Customs Brokerage as below:

Job Description

Operations

• Ensure that all customers are on a direct representation agreement.
• Ensure no duty/VAT unbilled.
• Ensure all classification instructions for all shipments for all customers.
• Monitor undischarged Transit forms.
• Monitor duty deferment usage and levels.
• Monitor license/visa applications.
• Ensure all documentation present for archiving purposes.
• Meet with local customs to discuss performance, delays, red-channels, customs developments, and plans.

Finance:

• Follow up the customs guarantee for various operations.
• Follow up refunds with customs authorities.
• Follow Account Receivable (AR) report – review, delegate, and chase.
• Ensure every account has a credit limit and check for credit extension when needed.
• Department Profit and Lost (P&L) – review, identify, plan.

Sales:

• Make Retention/Sales calls as per target.
• Ensure all new business is transitioned correctly.
• Report all calls - sales activities in Team sell and retention calls in the Retention database.
• Issuance of customs proposal.

People:

• Train, motivate, challenge and mentor other employees.
• Conduct annual reviews for employee retention program – against company and job expectations.
• Create personal development plan with each employee. Set up, plan training and follow-up.
• Assist supervisor and key staff with goal setting and monitoring development.
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plan.

System:

• Audit of files in accordance with requirement/ policy.
• Management of customs system
• Send client report requests through the available database from company system.
• Promote productivity tools using company tools, system & process.
• Be open to implementing new system changes and enhancements into your department.

Culture: Proactively promote the company’s 10 cultural attributes.

Job Requirement

Qualifications

• College degree and above or equivalent qualifications.
• At least 3-year experience in customs clearance and management/leadership experiences.
• Well-rounded knowledge of the customs tariff, customs system, and regulations
• Customs broker license is an advantage.
• Good PC skills including MS Word and Excel.
• Good English reading & speaking, understand cargo-related documents in English.
• Experience in handling various import/export customs formalities.
• Customer service skills and interpersonal skills are required.
• Able to work well in team, under high pressure and tight deadline.
• Good problem-solving skills.

Additional Information:

• Full time job contract
• Competitive salary
• Career development and promotion opportunity
• Professional Training Plan
• Health insurance program
• Professional of working environment
• 14 annual leave days per year

All your information will be kept confidential according to Company guidelines.