Nhân Viên Hỗ Trợ Khách Hàng (Line Tiếng Anh) - App Booking (Team Hotel)

Job Description

• Respond to customer queries by phone or e-mail to support and solve complaint cases

• Interface between customers and hotels to resolve any cases arising upon/after check-in

• Handle admin support tasks including but not limited to hotel, flight, and regular payment related issues

• Verify transactions with different mode of payments (such as: bank-transfer, credit cards, etc..) match payment and booking ID

WORKING TIME

• Service time: 24/7, working 5-6 days/week, 25 days/month

• Rotating shifts.

Job Requirement

• University/Colleges required 

• Age: 20 to 30 years old 

• Fluent in English both written and spoken (Preferably with TOEIC 500) 

• Above 3 months minimum experience in customer service, receptionist, tour guide v..v 

• Experience in a call center/contact center, travel industry is a plus 

• Willing to work on weekend, national holidays, overtime if needed 

• Willing to work under shifting mode (Night shift including) 

• Able to work under pressure and in a large team 

• Always bring positive attitude within colleagues and towards customers 

• Discipline, honest, critical and high initiative