Nhân Viên Quản Lý Hồ Sơ Học Viên

Job Description

Key Areas of Responsibility:

1. Student Code Creation and Modification

· Create Student Codes in NSE, the teaching platform, to ensure the Student Code is available and activated before the Courses start.

· Update information relating to Student Code in NSE for contract modification requests, such as revising starting date, revising start level, changing study center, inputting suspension request, inputting course extension, etc.

· Validate information and perform related update in HubSpot, CRM platform, relating to Student Contracts.

· Check, monitor, manage the storage of the signed Student Contracts and other related contract documents as e-document process management.

· Prepare the student code creation and modification related reports from NSE and HubSpot and collaborate with Services and Sales Teams to follow up the pending cases and escalates the long-outstanding cases.

2. Sales support related tasks

· Perform promotion registration with Commercial Department monthly.

· Check and validate Student Contracts which are eligible and meet conditions for promotion program.

· Prepare the promotion reports and collaborate with Services and Sales Teams to follow up the pending cases and escalates the long-outstanding cases.

The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.

Job Requirement

Required Competencies

•      Have College's degree in business administration;

•      Be extremely organized and attentive to details;

•      Have excellent verbal and written skills;

•      Have advanced skills with Microsoft Office products;

•      Have experience of working with CRM system(s) is preferred;

Be willing to learn and work under pressure.