14/08/2024
Permanent
Competitive
2 - 5 Years
Experienced (Non - Manager)
08/09/2024
Purpose of the position
Main Duties & Responsibilities
To follow customers SOP and internal SOP
To comply and meet all KPI from customers and company
To follow up shipment as per procedure: advices and feedback to customer and overseas stations shipment status and make respective booking arrangement (pickup, booking with carriers etc.)
To check and verify documents and update company systems
To carry out the approved improvement and changes on procedures and systems made by supervisors.
To support Sales and overseas offices for retaining existing and gaining new customers
To handle incident, pre-claim and feedback to customer’s inquiries, complaints, claims follow up
To verify cost and provide shipment number for incoming invoices from Intercompany and subcontractors/carriers
To handle and ensure billing/costing on time
To follow and complete shipment till arrive destination
To complete all required task from company systems.
To optimize relationship with customers, carriers and subcontractors to deliver excellence service
To carry out daily operations tasks efficiently and work within area guidelines and company’s policies and procedures
To update CW1, EDC, … and other applications
To report and feedback on irregularities, pre-claims, and problems to Supervisors
To carry out approved proposed improvement/changes on procedures and systems
To back up other operation team
To take up additional tasks as assigned
Skills and Specification
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