Order Processing Leader

Job Description

Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be the world leader in e-commerce enablers in term of trading, product creating and e-commerce servicing. Based in California with an operation office in HCMC, we have more than 500 young and talented members with expert knowledge and experience in the e-commerce industry.

We are on an ambitious journey to dominate not only US e-commerce market but also to enter new e-commerce markets of more than 15 countries in Europe, Asia and North America, not only Amazon channel but also Walmart, Wayfair among others. Besides, Home Sporting Goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end-to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.

Our mission: Connect the Worldwide Resources & create an innovative platform to bring products and services from innovators and manufacturers to worldwide customers more efficiently.

Our vision: To be the world leader of e-commerce enabler in term of trading, product creating, and e-commerce servicing.

I. JOB DESCRIPTIONS

Order Entry, Validation & Confirmation

• Capture customer orders accurately and verify details like product availability, pricing, and customer information.
• Communicate with the customer and internal relevant departments to confirm order details, delivery times, and any other relevant information.

Inventory Management, Order Fulfillment

• Ensure that the necessary products are available in stock to fulfill the order. This may involve coordinating with the inventory or warehouse team.
• Generate packing slips and shipping labels.

Billing and Invoicing

• Generate and sending invoices to customers, ensuring that all billing information is accurate.

Exceptional processing

• Address daily incidents promptly and effectively.

Establish, Enhance & Continuous Improvement

• Develop and enhance procedures and missing documentation.
• Monitor and update processes and documentation in response to changes.

Job Requirement

II. SKILL AND EXPERIENCE

• Bachelor’s degree in business administration or relevant field.
• A minimum of 2-3 years of proven experience in Sales Operations/Operations Management
• Having work experience in E-commerce platform is preferred.
• Proficiency in Microsoft Office and customer service software.
• Good written English and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Good at time management, speed, teamwork, and multitasking. Ability to manage multiple projects across functions. Willing to learn, thrive in a fast-paced environment and have a can-do attitude.
• Strong analytical skills with consideration of company objectives. Proven track record of
  apply analytical techniques to solve supply chain problems.

III. WHY YOU WILL LOVE JOINING US?

FOR YOU TO JOIN

• Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
• Salary review: annually or on excellent performance.
• Activities: company trips, team-building, and other customized monthly bonding events.
• Annual leaves: 16 days off and 01 Birthday Leave per year.
• Healthcare: annual health check, insurance according to Labor Law and extra PTI Insurance package.
• Working Environment: dynamic, friendly environments with working time flexibility (Mon-Fri), and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.

FOR YOU TO GROW

• Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge. 
• Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
• Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.

FOR YOU TO STAY

• People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
• Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
• Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.

And much more, join us and let yourself explore other fantastic things!