1. Main tasks
Research, create, and launch new products and update current products
- Research and analyse current products, customers’ needs, trends of tourism products, competitors’ websites and products
- Develop new products in Vietnam (GIT / SIC / Series and FIT), thematic tour program (family tours, honeymoon tours, etc.), multi-country and combination tours
- Coordinate with the Quality Control Department to conduct regular product evaluations (in-the-field inspections and reviews of feedback) to review current products
Support and report the information to the Product Manager
- Support the Product Manager in providing training for the Operation, Sales, and Marketing Department on new products and updated products
- Inform and suggest the creation of new products to the Product Manager
- Inform and suggest updates or remove current products based on an analysis of quality control reports and report this to the Product Manager
Support the Sales Department
- Give sales staff advice when they have special requests and difficult requests from clients
- Support the sales staff with tools for selling products more effectively (training about unique selling points of products)
Coordinate with the Operation Department on tour itineraries
- Coordinate with the Operation Department to build and verify the logistic of tours, products and programs
- Recommend the alternative tour options when needed
- Coordinate with tour guides and tour operators to create the most suitable itinerary proposed to clients
Support the Marketing Department with a B2B website
- Update all the factsheets and provide pictures for new products and send them to the Marketing Department to upload on the B2B website
2. Other tasks
- Conduct an inspection trip
1. Competency
- Fluent in English language
- Good knowledge of the Tourism field, Hotel and Tourism Management
- Creative, dynamic, good knowledge about products and destinations in Vietnam, especially Northern Vietnam
- Basic adventure skills such as cycling, trekking, kayaking
- Good analytical, problem-solving and decision-making skills
- Good presentation skills
- Good communication skills & interpersonal skills
- Good computer skills (Excel, Word, Outlook)
- Good planning and organisational skills to balance and prioritise work
- Self-motivated to learn new concepts and participate in new projects
- Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive
2. Education
- University: Bachelor’s or Master’s in Hotel / Tourism / Foreign languages or other related fields
3. Experience
- At least one year of experience in the same position
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