Reception Leader

Job Description

- Manage reception operations, ensuring efficient check-ins/check-outs and high guest satisfaction.

- Supervise, train, and support reception staff to maintain service standards.

- Coordinate with other departments to address guest issues and needs.

- Create and manage staff schedules, including handling peak times and holidays.

- Prepare and present performance and issue reports to the Board of Directors (BOD).

- Oversee billing and payment processes, ensuring accuracy.

- Implement improvements to enhance reception service and efficiency.

- Build strong guest relationships, handling complex requests and issues.

- Keep the reception area clean, organized, and welcoming.

Job Requirement

-        Previous experience (3-5 years) in a similar role within the hospitality industry is preferred.

-        Proficient in English speaking and listening; additional languages are a plus.

-        Strong organizational and multitasking abilities.

-        Proficient in using hotel management software and reservation systems.

-        Pleasant appearance, quick and agile.

-        Flexibility to work various shifts, including weekends and holidays.