Employment Information
RETAIL LEISURE CONSULTANT - ENGLISH SPEAKING MARKETS
Job level | Experienced (Non - Manager) |
Salary | $ Competitive |
Deadline to apply | 28/09/2024 |
Industry | Restaurant / Hotel , Tourism |
Experience | 1 - 2 Years |
· Gather information to fully understand agent requests and present options to meet their needs.
· Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
· Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
· Liaison with Product and Reservations departments to ensure feasibility of options.
· Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.
· Negotiate fees and changes with agents (where necessary) to gain agreement.
· Send final confirmation and any travel documents or vouchers to agents.
· Report any errors regarding information onTourplan to Supervisor.
· Co-ordinate with Product Department to update content and tariffs.
· Send individual booking invoices to agents or direct clients when bookings are confirmed.
· Work with operations or reservations to help solve problems for clients on the ground when required.
· Maintain relationships with retail travel agents by ensuring personal service is optimized.
· Attend regular training courses to keep up to date with both product and procedure.
· Keep others informed by sharing information.
· Inform product department of any product feedback.
· Graduate in Tourism, Hospitality, Economics or Business preferred
· Knowledge of tourism, geography, foreign cultures
· Minimum 1 year in Travel Sales or Sales of Services or 2 years’ experience as a Tour Guide within the region
· Personal travel within the region
· Excellent written and spoken English
· Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
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