Senior Customer Operations Executive

Job Description

Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be in the top 1% retailers on Amazon US. Based in California with an operation office in HCMC, we have more than 300 young and talented members with expert knowledge and experience in the e-commerce industry.

We are on an ambitious journey to dominate not only Amazon‘s sporting goods market but also to enter new e-commerce markets from many regions like Canada, Europe, Japan. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end-to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.

Our mission: Connect the Worldwide Resources & create innovative platform to bring products and services from innovators and manufacturers to worldwide customers more efficiently.

Our vision: To be the world leader of e-commerce enabler in term of trading, product creating, and e-commerce servicing.

I. JOB DESCRIPTIONS

Sales Operations

• Receive and process orders (FBM, AMZ DS, WM DS, AVC WH): confirm PO, confirm shipment, submit ASN, submit invoice
• Work with warehouse team to create carton label, shipping label and manage last mile delivery
• Carrier claim: claim money from shipping carrier
• Dispute chargebacks, fines
• After Sales operations - Process return items in WH
• Solving ad-hoc issue during and after order delivery

Customer Service

• Reply customer‘s concerns, issues, inquiries on different channels
• Ensure all tasks are done within required timeframe set out by department procedure
• Process return and refund to customers according to sell channels and company‘s policy
• Collect, Handle bad reviews from customer

Project Management

• Meets deadlines, makes sure projects/activities are finished in time, time-management
• Service Provider
• Understand the company overall (background, systems,…)
• Ensure excellent standard of service is provided and maintained
• Working Time

Job Requirement

II. SKILL AND EXPERIENCE

• Bachelor‘s degree in economics, business administrator or related majors.
• Around 2 -3 years of working experience 
• Good at Microsoft Excel and proficient in English
• Be able to work in team and coordinate with other departments
• Pursue good communications, problem-solving and time-management skills

III. WHY YOU WILL LOVE JOINING US?

FOR YOU TO JOIN

• Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
• Salary review: annually or on excellent performance.
• Activities: company trips, team-building, and other customized monthly bonding events.
• Annual leaves: 16 days off and 01 Birthday Leave per year.
• Healthcare: annual health check, insurance according to Labor Law and extra PTI Insurance package.
• Working Environment: dynamic, friendly environments with working time flexibility, and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.

FOR YOU TO GROW

• Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge. 
• Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
• Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.

FOR YOU TO STAY

• People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
• Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
• Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.

And much more, join us and let yourself explore other fantastic things!