Senior Quality Team Leader

Job Description

• Responsible for Quality functions for designated manufacturing site. Escalation path for quality related risk assessments and decision making.
• Maintain the system and continually improve its effectiveness to enhance customer satisfaction and business performance.
• Provide product and service that meets customer and applicable regulatory requirements to support our business.
• Lead team to solve quality issues.

PRODUCT QUAITY CONTROL

• Lead various teams, includes but not limits to: QE, IPQC, Testing/Reliability, Green compliance, FAI.
• Ensure quality products and services delivered to customers with the most cost efficiency, fully customer satisfaction, and rule/ regulatory compliance.
• Understand sufficiently and correctly products, customer quality requirements.
• Coordinate with customers and Coherent oversea colleagues, and Handle customer complaint.
• Deploy quality management system and quality tools to ensure quality meet customer expectation.
• Respond quickly and accurately to customers.

PEOPLE DEVELOPMENT

• Ensure your team is staffed, motivated, inspired, engaged, and empowered to deliver a high and sustainable performance level in an ever-changing environment at a cost level the organization can sustain and reflects market realities.
• Ensure you have the right people in the right jobs, by consistently using proper interview and selection techniques and methodologies throughout your organization.
• Ensure a learning environment is in place and your team is trained and developed to consistently achieve your organization’s expectations in both the short and long terms.
• Ensure the Performance Management Process is fully operating with meaningful stretch goals for all employees in your organization, that feedback is on-going and focused on development and done with 100% On Time Delivery.
• Ensure a free flow of two-way information for your organization to work effectively and communication channels are active and open.
• Ensure an accident-free environment by following all EH&S policies and procedures, maintain a clean, safe and orderly environment and openly endorsing and creating an attitude that all accidents are preventable within your sphere of influence.
• Ensure the spirit and intent of all employment laws and regulations and Coherent and local HR policies and procedures are understood and complied with in your area.

Job Requirement

• Bachelor in statistic, engineering, chemistry, material science or equivalent.
• At least 5 years’ experience.
• Statistical and quality tools to collect, research, and analyse data.
• ISO 9001, FMEA, SPC, Customer service handling, 8D, and continuous improvement.
• Excellent interpersonal skills and communication skills in both Vietnamese and English.