Support Service Manager in new project implementation.
In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs.
Analyze projects errors on daily basis in order to have quick actions to improve project quality.
Gain sufficient project requirements and transfer the knowledge to related people through training.
Support/update project specification/business rules to relevant staffs/operators.
2. Others
Support Service Manager on daily tasks.
Backup for Service Manager or other Service Assistants when needed.
Make sure other tasks assigned by higher management are completed in good quality and delivered as committed.
Escalate to higher management for anything that is beyond authority or poses risks to the projects to the projects.
Job Requirement
*** Education:
Prefer College degree
German language (A2-B1)
*** Technical skills and experience:
At least 1 year of working experience as related position
Understanding of company business
Knowledge of IT is a plus
MS Office (Word, Excel, PowerPoint)
*** Soft-skills:
Negotiation skill
Problem solving
Communication and interpersonal skills.
Planning and analytical skill
Team working skill
*** Attribute:
Strong multi-tasking abilities
Good team player
Hardworking
Innovation and creativity
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Notes: “By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection.”
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