Benefits

Job Description

CRM system building and implementation.

Establish workflows for data capture while always ensuring data integrity.
Enable CRM workflow automation and minimize basic transactional tasks.
Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential.
Understand business dynamics and set-up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines.

Responsible for preparing user training material and guidelines.

Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team.
Ensure clear and referenceable configuration documentation.

CRM Service escalation support for end-users

Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
Meeting with teams to help them analyze business trends.
Work with team members to solve the big impact issues.

Data analysis support.

Drive consistent usage of CRM system and adherence to sales processes.
Lead communication for platform and process changes.
Attention to detail, to manage the integrity of the CRM data.
Create documentation on case resolution in order to facilitate knowledge sharing with team members.
Must be able to work independently and be team-oriented, reliable, and dependable.
Knowledge of SQL/ Database/ API to "Oversee CRM data governance” which will include:

- Data standards

- Data audit

- Data structures

- User access rights

- Reporting

Experience with HubSpot/ Creatio or similar marketing automation system is plus.
Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
Patience when handling difficult user cases.
Basic English communication skills. (TOEIC 500, WSE level 9/20 or equivalent English levels)