Superhost (Customer Service Staff)

Job Description

• Communicating with guests and assisting with check-in/out.
• Answering guest inquiries and helping them proceed with bookings.
• Handling guest issues and complaints.
• Helping guests with luggage, airport pick-ups, and other inquiries.
• Submitting reports.
• Replenishing amenities & inspecting properties.
• Other tasks as assigned.

Job Requirement

• Vietnamese fluency a MUST.
• English proficiency a MUST.
• Outgoing, friendly personality.
• Eager to learn.
• Good sense of customer service skills.
• Customer service experience in any setting.
• Must have a motorbike, as our properties are in different locations.
• Good health and comfortable to travel between properties in District 1, HCMC.

Benefits:

• 10-12 million salary gross
• Performance bonuses (earn up to 1-2 million a month).
• 13th month bonus based on company performance.
• Phone allowance.
• Opportunity for career advancement and promotion.
• Paid annual leave.
• Social insurance and labor contract.