TECHNICAL CUSTOMER SERVICE

Job Description

As an Technical Customer Service, you'll be the first point of contact for customers seeking assistance with Ly Gia Vien's products and services. You'll provide technical support, manage warranty claims and service requests, and ensure a positive customer experience. Your ability to troubleshoot issues, communicate effectively, and provide solutions will be critical to maintaining customer satisfaction and loyalty.

Technical Support: Provide technical assistance and troubleshooting for customers via phone, email, or online chat.

Warranty & Service: Process warranty claims and service requests, coordinating with relevant teams to ensure timely resolution.

Customer Communication: Maintain clear and professional communication with customers throughout the support process.

Record Keeping: Accurately document customer interactions and transactions in Salesforce CRM.

Feedback Collection: Gather feedback from customers to identify areas for improvement in products and services.

Job Requirement

Proven 1-2 years of experience in Technical Support, After-Sales Service, Customer Service.

Electrical Engineer Intermedia Diploma or a related field is preferred.

Technical knowledge of the beverage and culinary equipment products.

Ability to learn new products quickly, problem-solving skills, and manage time effectively.

Proficiency in Salesforce CRM, Microsoft Office Suite, and other relevant software.