Stay updated on the latest UI/UX trends and analyze their relevance to the target user group.
Analyze customer behavior and needs to propose optimal user experience enhancements.
Evaluate and report on the current experiences across direct business channels, suggesting improvements accordingly.
2. UI/UX Design & Customer Journey Maps
Design and implement intuitive, user-friendly UI/UX that aligns with the company’s overall strategy.
Develop and optimize customer journey maps across online platforms, ensuring a seamless experience across all touchpoints.
Create prototypes and wireframes to present design ideas and gather feedback from stakeholders.
3. Proposals & Improvements
Propose innovative and breakthrough ideas to deliver a "wow" experience for users.
Support the product team in shaping the overall user experience strategy.
Monitor and evaluate key performance indicators (KPIs) related to customer experience on Ecommerce channels, recommending necessary improvements and changes.
4. Collaboration & Execution
Collaborate closely with related departments (Product Web/App, Data Analytics, Customer Insight, Performance Marketing) to implement and monitor UI/UX enhancements.
Conduct user interviews and online surveys to collect feedback.
Utilize analytical tools to assess UI performance.
Develop user personas and customer journeys, ensuring consistency across the experience.
5. Reporting & Other Tasks
Prepare and submit periodic work reports.
Complete other tasks as assigned by the line manager.
Job Requirement
Education: Bachelor's degree in Graphic Design, Multimedia Communication, or related fields.
Experience: At least 3 years of experience in UI/UX Design and/or Research & experience in designing customer journey maps.
Skills:
Extensive knowledge of UI/UX design tools.
Skills in analyzing and evaluating UI/UX performance.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Creative and strategic thinking skills.Excellent communication and teamwork abilities.
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