VIETNAM COUNTRY IT MANAGER

Job Description

2.1 Technical

• Remote server maintenance, monitoring, patching, and backups

• Maintain Server, coms room equipment such as UPS, servers, Data mgmt., SAN etc.

• Monitor network connections for capacity, utilization, and performance; troubleshoot as required.

• Perform implementation, backup and maintenance of network systems and switch platforms.

• Practice network asset management, including maintenance of network inventory and related documentation and technical specifications information. Perform implementation and maintenance of server platforms, SAN technologies, virtualization technologies and other data center equipment and systems as required and, where applicable, in conjunction with external providers

• Analyze the effectiveness and efficiency of existing systems; develop recommendations for improving or further leveraging these systems

• Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies

• Practice system/server asset management, including maintenance of system/server inventory and related documentation and technical specifications information

• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems

• Working with our approved external provider, monitor and test system performance and prepare and deliver system performance statistics and reports

• Monitor and test network performance and provide statistics and reports.

• Upgrade operating systems of windows server OS (Operating System).

• Installation of new project deployments for innovative solutions.

• Engage with end users on new requirements and develop strategies for support

• Capable of developing high level project plans for infrastructure upgrade projects • Ensure adherence to company IT standards.

• Ensure adherence to company IT process such as change management.

• Troubleshoot and resolve escalated issue tickets. Document each contact with details, including all successful and unsuccessful decisions made and actions taken, through to final resolution.

• Write effective technical documentation as assigned.

• Other duties as directed by the India IT Head

2.2 Additional Tasks

• Assist other global teams, applications support and networking team when time permits

• Support global project delivery and standards development

Job Requirement

3.1 Knowledge

• Extensive experience in a remote support-based role

• Remote Desktop Administration experience

• Hands-on experience with Virtualization, DR/BCP Best Practices

• Knowledge of DNS, DHCP, Active Directory

• Working knowledge of data center management techniques

• Knowledge of data center power distribution

• Exposure to the implementation and support of the wider WinTel environment

• Expert In windows server operating systems • Expert in VMWare

• Detailed knowledge of SAN and UPS technology

• Knowledge of Microsoft SQL

• Working knowledge of backup/restore solutions

• Knowledge of networking topologies and network wiring systems

• Extensive experience utilizing several operating systems

• Technical certification such as MCE or MCSE preferred

• Experience with Dell server equipment a plus

• Experienced in management, development, and improvement of monitoring systems

• Experience in using the latest technologies for managing systems

• Automation experience would be desirable

3.2 Skills

• A history of self-motivation, organization, planning and detail-oriented work

• The skill set and desire to stay up with technology changes

• Able to read, analyze, and interpret technical and business documentation

• Ability to communicate in English effectively both verbally and in writing

• Ability to effectively present information and respond to questions from various levels of management and users

• Ability to work independently with minimal supervision

• A team player, able to work with peers on tasks and projects

• Flexible approach to working hours and travel

• Troubleshooting and problem resolution skills.

• Decision making skills

• Teamwork skills

• Detail and process oriented.

• Communication skills.

• Customer service skills

• Multitasking skills

• Experience with automation using PowerShell or other automation toolsets desirable

3.3 Abilities

• Ability to work independently

• Ability to demonstrate personal initiative

3.4 Leadership

• Lead by example, comply with all legal, professional and company requirements.

• Provide guidance to colleagues and through them the business line to maintain engagement in Company’s vision and strategy, build a capable workforce and provide a work environment in which people can perform.

• Provide leadership through promoting and creating buy in for a 10x culture and 5x5 strategy

• Ensure that Company systems are utilised and maintained as required

• Ensure that effective communication methods are adopted throughout the team

• Ensure that Company HR policies and procedures are followed always

3.5 Team focus

• Participate in formal and informal team communication activities

• Participate in the development and achievement of team goals and workload requirements

• Contribute to the development of new and innovative processes and practices

3.6 Other

• Other appropriate duties as requested by your Employer

• You must have the right to live and work in this location to apply for this job.

• Actively participate in the management and compliance of Company Country and Global safety policies, procedures, and requirements,

• Comply with all Company policies and procedures, including HR, IT, quality, and operations