110142 - Customer Support (for German Customers) - Gaming

Job Description

- Work Location: Work in home, in HCMC

- Monthly Salary: 11M ~ 19M VND Gross

<Position Objective/Expectation >
- Customer support for games developed by Japanese companies

<Job Responsibilities>
・Sending emails to end users (German)
・Escalating to game developers in Japan
・Researching by using management tools
・Communicating with the company about some problems and how to respond to them
・Inquiring analysis
・Reporting to Manager

[Work environment]
・Communication: Slack, Skype
・Tools used: Google Workspace

Job Requirement

<Necessary Skill / Experience >
・Language:
  - German:  Business Level. ( Candidates with C1 or C2 certification/ Candidates with studying abroad experience in Germany or working experience in German. B2-level candidates who use German in their daily work will be considered) 
- English - Conversational Level  for internal communications/meetings
・Working Experience: Not required/ Open for Fresh Candidate
・Others: 
- Having good communication skills
- Having reporting skills

NOTICE: 

Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!