[A1] TUYỂN DỤNG NHÂN VIÊN CSKH LINE TIẾNG ANH CHO ĐỐI TÁC NHÀ MẠNG VIỄN THÔNG MỸ

Job Description

1. Job Description

We are seeking a Customer Support Representative to handle incoming calls and provide assistance to our current customers. The main responsibilities include addressing customer-reported issues, facilitating SIM and phone replacements, and assisting customers with service registration. The role involves interacting with customers through phone calls and chat conversations. Additionally, the position requires proactive follow-up calls to customers using our services or upon their request for support. It is important to note that there are no sales targets or revenue quotas associated with this role.

2. Location:

The 3rd floor, Trung Yen 1 Building, 1A Vu Pham Ham, Cau Giay, Hanoi.
3. Working Hours:

- Monday to Saturday, with Sundays off
- Call and chat channels:

+ Shift 1: 8:00 PM to 5:00 AM (Vietnam Time)

+ Shift 2: 10:00 PM to 7:00 AM (Vietnam Time)
+ Shift 3: 11:00 PM to 8:00 AM (Vietnam Time)
Break time: 60 minutes

4. Benefits: - Compensation: Full-time Agent positions:
+ Call Agent: Starting salary of 14 million VND
+ Chat Agent: Starting salary of 12 million VND.
- Regular salary reviews twice a year; salary review after the first 3 months of employment.
- Secure and safe working environment.
- The company provides 100% of the necessary equipment for work.
- Opportunity to enhance English language skills in a customer-oriented environment targeting the US market.
- Participation in social insurance (BHXH), health insurance (BHYT), and unemployment insurance (BHTN) as per Vietnamese law, with social insurance contributions starting after 2 months of employment.
- Young, dynamic, and creative working environment.
- Opportunities for career advancement to managerial positions such as Supervisor, Team Leader, Trainer, Specialist, and Group Leader.
- Flexibility to switch work channels based on individual capabilities to increase income.
- Birthday celebrations, team building activities, annual trips, recognition programs, and support from the labor union.
- Comprehensive initial vocational training provided.