Account Management Manager

Job Description

• Retention Development (50%)
• Identifying & building strong connections with decision makers based in Vietnam, both VNFF houses and their clients (VN Sellers)
• Conduct frequent visits to keep posted with VNFF House & VN Sellers business operation in Destination Countries
• Serve as the lead point of contact for all customer account management matters
• Presented as a bridge in communications to ensure all the conversations are crystal clear & settled. Provide professional after-sales support to maximize customer loyalty
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Creating automated processes for churn precursors and communicating with customers proactively whenever they’re in danger of churning to prevent support issues, foster customer loyalty, and promote good business relationships
• Volume Development (30%)
• Coordinate with destination sales team to increase share of wallet of existing Vietnamese sellers by upselling and cross-selling solutions that directly address known customer pain points
• Assist complex commercial negotiations with clients, including drafting and reviewing of contracts
• Lead the design and development of account plans for prospects and existing clients which include pricing and business support
• Market Movement Monitoring (20%)
• Understand the Vietnamese sellers market, macroeconomic trends, and competitive landscape and provide business recommendations to Ninja Van’s commercial teams
• Keep an eye on VNFF house & VN sellers movement in destination countries, anything that happens in: their business orientation, expansion plan, future changes
• Coordinate with Ideal Customer Profiling, explore solutions to bridge the gap between ideal profile & current VNFF/Seller Profile