[AEON HÀ ĐÔNG] TRƯỞNG BỘ PHẬN THU NGÂN & DỊCH VỤ KHÁCH HÀNG (CASHIER & CUSTOMER SERVICE)

Job Description

1/ Customer Service activities
- Build and maintain relationship with all at management level of each departments to facilitate the efficient escalation and thorough resolution of Customer issues.
- Daily interact with customers, listen to customer voice and directly answer their queries and/or resolve all the complaints.
- Ensure that all correspondence (faxes, mails, letters) are handled properly & on timely basic and according to set standards in order to maintain quality customer service.
- Compile Customer Complaints letters and make report for the Management.

2/ Cashiering activities
- Safeguard and control all forms of money such as: cash, gift vouchers, coupons, stamps in accordance with company policies.
- Ensure all Point of Sale (POS) tools and equipment are well maintained and in good working condition.
- Be aware of and effectively communicate the following to Cashier staff in daily briefing session:
• Current sales promotions
• Any update in cashiering procedures, store security practices
- Investigate and correct errors made at the cash registers in a timely manner.
- Identify cashier’s performance issues (if any); develop plans to enhance overall cashier performance and work towards the plan.

3/ Manpower Management
- Optimize people productivity by manpower planning and implementation between CS division and Cashier division to achieve target and maximum productivity.
- Ensure efficient leadership to direct the Line/Department towards Company’s business strategies.
- Monitor subordinates’ attendance and attire.
- Be responsible for subordinates’ performance.
- Take part in recruitment & selection activities for Line/Department’s staffing.n-Motivate, training and develop staff in order to encourage their professional development.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit

4/ Rules and Regulations
- Follow all working procedures, the company’s policies, rules and regulations.
- Check, monitor, remind and guide all subordinate to follow the rules and regulations.

5/ Other duties
- Other tasks or responsibilities as assigned by Store Manager or Senior General Manager - Merchandising