[AEON Quận 8] Trưởng Quầy Thời trang - Softline Division Leader

Job Description

1. Operations duties
   a. Merchandise management
   - Supervise Group Leader(s) and General Staff to ensure • Merchandise is fully replenished, in good conditions & quality. • All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally. • Changing price label (if necessary) is completed before store opens.
   - Order stock directly with Suppliers and receive stock from MMD.
   - Verify and approve inventory orders raised by Group Leader(s).
   - Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
   - Support Foodline with monthly Stock Take as directed by supervisor.
   - Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.
   b. Non-merchandise management
   - Supervise Group Leader(s) and General Staff to ensure • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions • Sales floor is kept clean & tidy • All backrooms are locked in good conditions • POP execution is carried out properly • Fire safety procedure is carried out properly
   - Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
   - Execute store opening & closing as directed by supervisor.
2. Customer service
   - Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
   - Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
   - Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
   - Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
3. Sales and Profits
   - Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
   - Brief promoters on promotion scheme.
   - Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
   - Overall plan and supervise the execution of promotion schemes.
   - Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity. - Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.
4. Manpower management
   - Plan Monthly Division’s duty roster and manpower schedule.
   - Ensure sufficient manpower during business in ad-hoc situations.
   - Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
   - Approve duty roster, shift plan raised by Group Leader(s).
   - Be responsible for Group Leader(s) and General Staff’s performance.
   - Take part in recruitment & selection activities for Division’s staffing.
   - Motivate, training and develop staff in order to encourage their professional development.
   - Identify potential staff for succession planning purposes.
   - Build and promote team work spirit.
5. Rules and Regulations
   - Follow all working procedures, the company’s policies, rules and regulations.
   - Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations
6. Other duties
   - Opening & closing Store.
   - Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
   - Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.