[AEON Xuân Thủy] - Trưởng Nhóm cửa hàng Glam Beautique

Job Description

1. Operations duties
   a. Merchandise management
   - Supervise General Staff to ensure:
   • Merchandise is fully replenished, in good conditions & quality.
   • All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
   • Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
   - Order stock directly with Supplier and receive stock from MMD.
   - Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
   - Support Foodline with monthly Stock Take as directed by supervisor.
   - Attend bi-annual Stock Take as scheduled.
   b. Non-merchandise management
   - Supervise General Staff to ensure:
   • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
   • Sales floor is kept clean & tidy.
   • Fire safety procedure is carried out properly.
   - Order POP, execute POP exhibition, check POP to ensure correct and adequate information
   - Execute floor opening and closing
   - Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
   c. Customer service
   - Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
   - Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
   - Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
   - Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers). d. Omni channel Operation
   - Control stock inventory for Omni sales.
   - Report and ensure correct related figure data
2. Sales and Profits
   - Co-ordinate with Suppliers to execute promotion schemes.
   - Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
   - Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
   - Provide every day sales figure of concess counter for promoters
   - Support cashier in return/exchange merchandise as required.
3. Manpower management
   - Plan and prepare duty roster, shift plan and assign subordinates on duty.
   - Ensure sufficient manpower during business in ad-hoc situations.
   - Ensure General Staff and Promoters’ attendance and attire.
   - Be responsible for General Staff’s performance.
   - Identify and reduce unnecessary tasks to increase staff productivity.
   - Regularly train and motivate subordinates in daily works.
   - Identify potential staff for succession planning purposes.
   - Build and promote teamwork spirit
4. Customer service
   - Provide advices and good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
   - Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
   - Deal with complaints from customers, in case no solution is met, raise issues to Group Leader/Key staff
   - Register member card for custtomer (check customer ID card, give form to customer, register member card )
   - Do skin analysis/ gift wrapping for customers.
5. Rules and Regulations
   - Follow all working procedures, the company’s policies, rules and regulations.
   - Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.
6. Other duties
   - Closing floor in charge.
   - Support other departments as necessary.
   - Other tasks or responsibilities as assigned by direct Division Leader, Operation Deputy Manager/ Manager, General Manager.