To make sure that the daily Courtesy Calls are properly done, priority is given to the above special attention guest.
To maintain good performance of lobby area.
To attend Front Office briefing according to the working schedule.
To be fully familiar with all products, programmes and promotions.
To conduct training for new Fusionista.
To be fully knowledgeable of the Standards Service Procedure.
To greet all guests in a courteous and helpful manner and provide a unique personalized service by attempting to learn and use the guest name at every opportunity.
Upon check-in ensure that the VIP, Corporate Guest and Return Guest fill in the registration card completely and legibly and that the room type and rate specified is in the right order. In case of walk-in guest, the room will be sold at highest possible rate.
After rooming the guest, ensure that the registration details are at once entered accurately into the system.
To immediately respond to fire alarm or other emergency such as bomb threat, robbery, storm, etc.
Always be available to handily guest request or complaint.
Double check the preparation of VIP, Rack Rate, Corporate Account and groups.
To handle the registration and the rooming of VIPs.
To handle group arrivals and make sure everything is in the right order.
Ensure room reservations are allocated properly to maximize room revenue and avoid any unnecessary booking denials.
To control overbooking at the acceptable condition and ratio.
Always be well groomed at all time.
To make sure the performance of the hotel lobby is always on the top conditions.
Implement new departmental policies and procedures as determined by management.
Follow up with guests stay and ensure good quality of the service and guests experience.
Be familiar with Standard Service Procedure.
To obtain as many as possible guest feedback and ensure quality of the service.
Perform any other duties which may be assigned by the management from time to time.
Support HRM in other staff activities
Controls and updates the annual leave and compensation leave balance to relevant HODs on a monthly basic.
Process and control sick leave, annual leave, maternity leave and other leave applications.
Prepare monthly time attendance record for employees’ month end payroll cut off.
Prepares all input for payroll run
Performs payroll processing and month end closing of payroll
Makes sure all of the supported documentation for payroll is recorded and able to track anytime
Make sure the figure on Cadena system is accurate and updated for salary calculation and for any other HR reports
Supervises filing of payroll reports
Supervises filing pay slips
Job Requirement
Perform any other duties which may be assigned by the management from time to time.
Support HRM in other staff activities
Controls and updates the annual leave and compensation leave balance to relevant HODs on a monthly basic.
Process and control sick leave, annual leave, maternity leave and other leave applications.
Prepare monthly time attendance record for employees’ month end payroll cut off.
Prepares all input for payroll run
Performs payroll processing and month end closing of payroll
Makes sure all of the supported documentation for payroll is recorded and able to track anytime
Make sure the figure on Cadena system is accurate and updated for salary calculation and for any other HR reports
Supervises filing of payroll reports
Supervises filing pay slips
3. RECRUITMENT:
Greets, welcomes candidates & receives their applications in a friendly manner.
Attracts and help to select the right and qualified candidates for position vacancies
Is responsible for candidate reference check for level 6-7
Provides professional support and advice on recruitment process
Participates into the job fair
4. TRAINING:
Support HRM in some training activities as per request
5. COMPENSATIONS AND BENEFITS:
Gives clear instruction about workmen insurance and clamming procedures to employees. Makes sure the clamming deadline is strictly respected
Makes sure all staffs are register for Social Insurance on time, health Insurance cards are updated accurately and on time.
Follows up with Finance to make sure the payment for Social Insurance is done on time and accurately.
6. EMPLOYEE RELATIONS:
Controls the staff locker, nametag, shoes, uniform
Conduct inspection in employees’ locker to make sure security standard & Hotel regulation are strictly followed on a monthly basic.
Regularly walks around the Resort to observe the performance level of employees in term of grooming standard.
Regularly communicates with staff and maintains good relations
For more information, please visit: https://career.openasiagroup.com/
