[Alba Wellness Valley] Huế - Receptionist

Job Description

• Register guests and assigns rooms. Accommodate special requests whenever possible.
• Assist in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit and cash handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Must be sales-minded. Present options and alternatives to guests and offers assistance in making choices.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Know the activities and services of the property.
• Coordinate room status updates with the housekeeping department by notification of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Know cancellation procedures.
• Maintain guest room key storage and supervise access to safes.
• Knows how to use front office equipment.
• Process guest check-outs.
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest folios.

• Read and initials the endorsement logbook and bulletin board daily. Be aware of daily activities and meetings taking place in the hotel.
  

• Report any unusual occurrences or requests to the manager or assistant manager.
  

• Know all safety and emergency procedures, be aware of accident prevention policies.
• Maintain the cleanliness and neatness of the front desk area.
• Comply with resort safety and hygiene standards.
  

• Adhere to personal grooming and hygiene standards.
  

• Perform other duties as requested by management

BENEFITS

• Full Insurance as Labor Law.
• Full salary during probation.
• Free accommodation with meal.
• Daily shuttle bus.
• 8.5 working hours/ day, 5.5 working days/ week.
• Other benefits as further discussion (internal policy, birthday, team building,...).