Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
Sales activities (both outdoor & indoor) to agents for cargo to fill up flights.
Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
Monitor space availability ex hub for sales orientation.
Support Cargo Manager in market rate update/competition trend/feedback by customer in terms of pricing.
Provide an excellent customer experience throughout all steps of a shipment, from pre-sale to after-sale.
Ensures customers are: providing information on the status of a shipment, proactively advising customers in case of irregularities, and starting the tracing process;
Responsible for accurate invoicing by matching the bookings to the correct rates and conditions, and deal with customer rate disputes.
Take care of services to limit missing/damaged/delayed so that the freight arrives destination as scheduled
Respond all involved requirements to the customers in case of delay/missing/damaged/ no information …
Advise and Instruct the customers all regulations and requirements from Head Office to avoid the problems
Take care the key and new customer accounts and Often proactively interact with the customers
Making the weekly/monthly report as required.
Job Requirement
Having 3-4 years of sales experience at coloader or forwarder companies; or 1-2 years of experience in Air Cargo field.
Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic, Logistics, Supply Chain.
Fluent in English.
Good in Microsoft Office Suite (Word, Excel, Outlook).
Be willing to work overtime and follow the airline's work schedule.
Strong communication and customer focus.
Organization skill, multitask, teamwork, positive attitude and a willingness to learn.
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