Claim Administrator (Chinese)

Job Description

Responsibilities will include but not be limited to:

• Adjudicate and process employee benefit claims by each client’s policies and guidelines; raise clarifications when necessary;
• Plan and organize the processing schedule to ensure timely;
• Prepare and deliver claims reports according to clients’ schedules; - Support in managing inquiries from clients or their employees;
• Participate in new system release testing;
• Support in issue investigation and resolution raised by clients or employees;
• Document and maintain work procedures.