Client Success Management

Job Description

The Impact you will generate:

● You will lead efforts in customer retention, improve customer satisfaction, and drive upselling and cross-selling initiatives.

● Responsible for relationships with assigned clients, you will provide strategic guidance to help them achieve their goals.

● Your expertise will enable you to identify technical barriers and propose appropriate solutions using CDP 365.

● As a liaison between customers and internal teams, you will advocate for customer needs.

● You will serve as the primary point of contact for accounts, nurturing their growth and driving strong executive relationships while collaborating cross-functionally to achieve optimal performance.

● Digging into problems, you will devise sustainable solutions and emphasize Growth, Engagement and Integration.

● Working closely with internal account teams, you will minimize renewal risk, uncover expansion opportunities, and build strategies to improve customer adoption.

● In addition, you will advise brands on how to leverage diverse direct marketing channels for personalized interactions at scale.

● Careful monitoring and proactive management of your accounts will ensure enhanced ROI and comprehensive support throughout the customer lifecycle.

Job Requirement

What do we look for?

● Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.

● Detail-oriented and analytical Marketing mindset is Required.

● Measuring and analyzing performance of the accounts for challenges and opportunities to improve overall client experience.

● Self-motivated, Self-starter and strategic mind-set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.

● 1+ years’ experience in a Client Success/Growth Marketing role.

● Ensuring the retention of the clients on a year-to-year basis and strategizing a growth path by influencing clients with potential up-selling and cross-selling across various departments and subsidiaries.

● Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors - E-com, Retail, FnB, Classifieds, Travel etc.

What’s in it for you?

● Immense growth, continuous learning and consult the variant Business Domain.

● Opportunity to explore your entrepreneurial mindset

● Open culture where your creative bug gets activated.

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!