Control Tower Senior Executive (Customer Service - 4PL)

Job Description

Specific Accountabilities:

• Ensure compliance checks against corporate and legal guidelines are executed
• Ensure compliance check against destination country ocean freight SOP is executed
• Ensure valid quotation for Shipper is in place
• Ensure adequate shipping volume forecast information is captured and is provided to all parties involved
• Ensure booking request details against customer service agreement and current market conditions are provided
• Ensure pre-shipment status is communicated to the destination office in a timely manner
• Ensure that the handover process to operations is followed
• Monitor overall customer credit check compliance
• Ensure documents are uploaded as per global guidelines
• Ensure Customer operational reporting requirements are fulfilled
• Ensure Customer specific KPI's are compliant
• Ensure follow up on- and escalation of the resolution of formal customers claims and informal complaints