[Crocs] E-commerce Operator

Job Description

1. Order Processing Management (60%)

• Responsible for order processing to meet Service Level Agreement (SLA) on online platforms by collaborating with Logistics, Warehouse and last-mile delivery providers.

• Work with the Merchandise department to manage stock level, SKUs listed on online platforms.

• Work with the Customer Service department to resolve customer inquiries and tickers relates to orders issues, product quality, online policies, transportation matters, etc.

2. Online Store Operation (25%)

• In charge of setting up pricing, promotion, banners on marketplaces in accordance with established guidelines.

• Work with Account Manager of marketplaces platform to implement related store operation tasks

3. Supporting task (15%)

• Collaborate with stores to monitor Click and Collect orders, ensuring timely processing, handling returns and refunds, and generating reports.

• Assist the Marketplaces team with administrative tasks related to livestream activities, partnerships.

Job Requirement

• At least 1 year experience across major marketplaces (Shopee, Lazada, Tiktok…) in terms of commercial and operational proficiency 

• Experience in livestream commerce is preferred 

• Deep understand order fulfilment flow and on marketplaces  

• A sales-oriented mindset aligned with Brand’s guidelines 

• Confidence, dare to try new things and willingness to implement innovation strategies to achieve business targets.