Customer Care ( NEW)

Job Description

Order Processing:

- Contact Sales/ Customer to resolve any queries or obtain any information that is missing, or incorrect.

- Check and Acknowledge the Purchase Order from customers to ensure that customers have entered correct details, such as prices, product numbers, payment term, delivery time etc..

- Making and Following the Contract.

- Process sale orders that reach the company by telephone, letter, e-mail or website also orders generated by sales representatives

Order Entry:

- Check the delivery and contact details are correct and update customer records with any changes. Also sent the Arrival Notice to Customer if no change.

- When orders are complete, CC advise the finance department to prepare invoices.

- Enter details of the order on a computer system and forward the orders to the purchasing department, asking for confirmation of stock availability or delivery dates. Before CC release the order to Purchasing or Logistics department, CC might have to check the customer's payment or credit status or obtain authorization from the sales manager.

Customer Record:

- Maintain customer sales records

- Create records for new customers, including contact details and the name of the representative managing the account

Sales Support:

- Prepare bidding document, or any requested document which is follow the contract.

- Provide support for sales representatives when they are away from the office, make quotation, take calls or e-mails from customers and alert representatives to any urgent issues.

- Pass technical queries from sales representatives or customers to the Technical department.

- Update Sales representatives on orders or deliveries.

- Deal with routine requests from customers, such as requests for price quotes or delivery dates

Sales Team Administration:

- Maintain records of sales and compare them with targets after that sent out the Weekly General Report

- Track all the status of the entire order process Post Sales :

- Process for Product Warranty.