Customer Experience Management Intern

Job Description

JOB DESCRIPTIONS:

• Participating in researching, conducting customer surveys and collecting data.

• Analyzing customer trends and behaviors.

• Generating innovative ideas to enhance customer experiences.

• Conducting market research to understand customer needs and expectations.

• Performing other tasks as being assigned

BENEFITS:

• Providing allowance (negotiable), assessment support and confirmation stamp.

• Comprehensive training and development with dedicated mentorship from experienced managers and leaders.

• Hands-on experience in real-world projects related to customer experience (CX) and e-commerce.

• Opportunity to become an official employee/ collaborator for the company.

• Working in a top tier Vietnamese retail and pharma company environment (FPT Digital Retail Joint Stock Company, FPT Long Chau Pharma Joint Stock Company).

• Expanding your network with managers, executives and leading experts in related fields.

Job Requirement

• Final-year student or recent graduate from FTU, IU, HCMUS, HSU, FPTU, etc.

• Minimum GPA of 7.0/10 or 3.0/4.0.

• Preferred majors: E-commerce, International Business, Information Technology with a clear career orientation and a strong desire to work in the healthcare industry (pharmacies, vaccines, etc.).

• Good at communicating and presenting in English, including ability to read and write research papers.

• Prioritize internship experience in similar roles at large companies.

• General knowledge of E-commerce and Economics.

• Experience in business case competitions, e-commerce projects, or relevant clubs/research at universities or companies.

• Proactive, creative, and eager to learn.

• Required documents when applying: Cover letter, CV/ Resume, Portfolio (optional).