Customer Service and Admin Executive

Job Description

1. Customer service:

· Process orders via email or phone on SAP

· Check data accuracy in orders and invoices on SAP

· Contact clients to obtain missing information or answer queries

· Liaise with the Logistics department to ensure timely deliveries

· Communicate feedback from customers internally

· Special price and sample monitoring

· Archive documents in Ha Noi office (contracts / invoices / DO / Quotation)

· Place order for transfer stock from HCM to Hanoi

· Maintain safe and clean work environment by keeping shelves, inventory space and work stations neat; sweep and vacuum

· Assist with receiving, unloading, counting and stocking physical inventory in the office/warehouse

· Ensure physical stock is properly reported in SAP system

2. Administration and Cashier:

· Responsible for the office and looking after the equipment, ensure cleaning by a third party if necessary

· Monitor office supply levels, and re-order when appropriate

· Follow office expenses; collect vouchers, contracts, invoices and other documents of office activities in a systematic and reasonable manner.

· Prepare daily and weekly expense reports and report to relevant departments.

· Report if anything is not aligned with the company policy

· Other tasks based on allocation of management level…

· Responsible for transferring cash to the bank on weekly basis