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Benefits

Job Description

Handle and resolve request/ feedback for our corporate clients, individual customers, and partner drivers via Chat and Email channels;
Handle, investigate customer concerns and provide solutions;
Interact with the Driver Management and Business Development departments to effectively and promptly address issues, enhancing customer experience;
Record details of enquiries, comments or complaints;
Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools;
Special/ad-hoc projects will be assigned by Line Manager/ Department Manager.
Working time: Rotating shift, each lasting 8 hours and 1.5 days off per week. The work schedule is arranged by the direct supervisor.

Bachelor's degree or college experience preferred;
Minimum 1 year experience in customer service/contact center/BPO is preferred;
Proficient and confident when using Vietnamese in communication (both written and verbal);
Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively;
Computer literacy; familiar with Google, spreadsheets, instant messaging.

Degree: Bachelor
Other extras:
Exciting and enjoyable team building activities: Happy Friday, Monthly Team Meal, Year-End Party, etc.
Salary reviews once per year or on excellent performance;
Probationary period: 60 ngày
Age: Unlimited
Working time: Rotating shift, each lasting 8 hours and 1.5 days off per week. The wo
Benefit: PVI Healthcare & free comprehensive annual check-up for employees;
Holidays: Great leave options, including 15 annual leaves, 2 paid sick leaves (company benefit), and 1 birthday leave;
Salary: 8 Mil - 10 Mil VND

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