Customer Service (Background Chemical)

Job Description

Communicate with client to clarify test query & follow up

- Receive sample, register job in system, propose corrected template test report, receive test results include raw data from technical team, print report hard copy and send them to client.

- Control order files both scanned file and hard copy.

- Co-operate with technical team for controlling sample retention and sample disposal

- Check client payment status (contract or in advance) include debt, updated report release status

- Subcontract order logistic

- Handle client inquiries (collect info from related team), revised report as client request and internal query on order status

- Make orders for necessary products and materials, communicate with suppliers to ensure timely delivery and verify that ordered items meet laboratory requirements

- Maintain accurate records of orders and inventory, evaluate supplier performance and negotiate contracts and develop and maintain relationships with suppliers

- Identify cost-saving opportunities, receive chemicals, consumables or spare parts from suppliers and label chemicals correctly.

- Receive invoices and prepare documents corresponding purchase order (PO) to send to accounting department and follow payment procedures for suppliers

- To ensure 5S in saving close file & e-filling, document after completing the jobs

- Undertake any other duties when deemed as appropriate by CS Lab Supervisor (or higher level)