Understand customers’ demand, get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
Check customer’s satisfaction
Manage customers database
Daily searching news
Weekly inviting customers to join Customer gathering (CG)
Weekly hosting customer gathering
Record details of inquiries, comments and complaints
Handle Complaint case from consumers, retailers and distributors.
Do reports on complaints cases.
Key in customers database from other sources
Update & send E-birthday card to loyal customers
Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company’s activities, web banners, Print Ads, TVCs, hot news, product shots…
Manage content, activities on Youtube channel & and Zalo page.
Compose E-magazine contents and make layout
Administrative Tasks:
Maintain office supplies, including stationery and sales materials.
Assist the Administrator in managing office assets and maintenance.
Coordinate with external couriers to ensure timely and reliable mail distribution.
Handle various clerical duties such as filing, copying, typing, and faxing.
Manage and process expenses related to utilities, deliveries, and other payments.
Collect, organize, and file office reports and statistics promptly.
Ensure office security and control access at the reception desk.
Assist in arranging and preparing meetings, conference rooms, and teleconference calls.
Support employee onboarding and off-boarding procedures.
Assist in coordinating training activities and company events.
Perform additional assigned tasks as needed.
Job Requirement
Female, welcome fresh graduate from University or under 1 year experience
Have passion in service industry;
Customer-oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
Flexibility to respond to a range of different work situations,
Can working independently, ability to multi-task, prioritize, and manage time effectively
Be willing to work overtime occasionally if requested
Proficiency in both English and Vietnamese communication
Proficiency in using MS Word, Excel, PowerPoint, Social network
Photoshop, AI, canva skill is an advantage
For more information about career opportunities, please go to website rohto.com.vn (Tuyển dụng - Cơ hội nghề nghiệp)
Any questions about this job, please contact us via Linkedin: Rohto Mentholatum VN
More Information
Degree:
Bachelor
Gender:
Female
Other extras: Parking fee
Probationary period: 2 months of probation with full salary
Training opportunities:
A2E skill training
Pre-mortems
Prioritization
Problem solving
Owner’s mindset
Idea generation
Coaching
Influencing
Courageous conversations
Effective communication
Presenting with impact
Closed-loop conversations
Creating business value
Effective meetings
Effective emailing
Organizational health
Age:
22 - 25
Working time: The working hours are from 8:00 am to 5:00 pm from Monday to Friday
Colleagues: Friendly, supportive
Benefit:
Japanese Health Insurance for Staffs over 2 years contribution
Company trip, Team building activities
Holiday events
Holidays:
- 15 working days: from full 1 year to less than 3 years;
- 16 working days: from full 3 years to less than 7 years;
- 22 working days: from full 7 years or more to less than 37 years.