Customer Service Executive

Job Description

1. Own all solution od data activities under file management for the customers under purview.

2. Key Activities:

• Place booking with ocean carriers
• Check draft SWB and confirm the final version to ocean carriers.
• Manage Shipping Instruction, FCR/HBL/Bill issuance
• Documentation issuance and management: hard and soft copy
• System Updates, ASN management and Documentation
• Operational finance
• Proactive communication with customer service in case of exceptions.

3. Support customer service in customer query resolution and exception handling

Job Requirement

• BA in related field preferably
• 6 months of working experience preferably in ocean freight / SCM industry.
• Good command of spoken and written English.
• Good communication skills and the ability to communicate confidently
• Customer-minded attitude is required
• Good skill of computer
• Team player – Works together with others in the business unit to achieve results, fosters teamwork