- Salary
Competitive
-
Experience
1 - 3
Years
- Job level
Team Leader / Supervisor
- Deadline to apply
31/05/2024
Benefits
- Laptop
- Insurance
- Travel
- Allowances
- Uniform
- Healthcare
- Training Scheme
- Seniority Allowance
- Annual Leave
Job Description
SCOPE OF WORK:
Manage and supervise all functions of customer service and ensure the most effectiveness
of the team to comfort residents and tenants;
Administrative tasks:
- Receive all calls from residents or tenants;
- Manage taxi service;
- Manage information about parking lots;
- Manage access cards;
- Manage express delivery service;
- Provide newspaper for tenants (only applied to office building);
- Manage Lost Found service;
- Send messages and letters to tenants;
- Provide fundamental information for all tenants (only applied to office building);
- Well cooperate with engineering team, security service and janitorial service;
- Update timesheets, working schedules of staffs;
- Instruct residents, contractors of residents about rules procedures related to moving in/out when fit out, residence register, etc;
- Manage sub contractors (if required);
- Interview and asset customer service officers;
- Develop and maintain positive attitude in vocational training programs for customer service;
Supervise tasks:
- Manage and be responsible for productivity of subordinate staffs;
- Train customer service officers (if required);
- Ensure all customer service staffs maintain high standard of appearance, personal hygiene, uniform, name badge as instructed;
Report:
- Create daily checklist for customer service/ front office;
- Daily logbook;
- Follow up job requirement list;
- Other tasks assigned by PM;
- Build up relationship with local authorities;
- Coordinate with other teams in daily operation and events, etc
Job Requirement
Education:
- Diploma/Degree in Management;
Communication skills:
- Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders;
PC skills:
- Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information;
Experience:
- At least 1 years experience in related fields;
Foreign Language:
- Proficient English (both speaking and writing);
Key characteristics:
- Excellent communication, interpersonal and writing skills;
- Proactive, competent, flexible and willing to learn;
- Excellent organizational and time management skills with the ability to multi task;
- Good at writing reports and presentations;
- Ability to work effectively under pressure;
- Creativity and the ability to utilize initiative;
- Good teamwork, analytical and problem solving skills;
- Business related knowledge and a good sense of current issues.
More Information
- Degree:
College
- Age:
Unlimited
- Salary:
Competitive
