Recruiting Customer Service Manager (Korean Language) at CÔNG TY TNHH TRANSCOSMOS VIỆT NAM 2025

Location

Ho Chi Minh

Updated
24/01/2025
Industry
Customer Service , Executive management , Consulting
Job type
Permanent

Salary
50 Mil - 65 Mil VND
Experience
2 - 3 Years
Job level
Manager
Deadline to apply
10/03/2025

Benefits

Laptop
Insurance
Travel
Allowances
Incentive bonus
Healthcare
Training Scheme
Salary review
Business Expense
Annual Leave
Sport Club

Job Description

Manage the day-to-day operations and ensure delivery of all client KPIs and targets.
Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
Responsible for monitoring agents in terms of quality and quantity to meet operational requirements from Clients.
Making sure all team members are actively involved and work closely to achieve team and individual KPIs.
Conduct regular one-on-ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
Provide Activity Report as Team performance report daily, weekly, and monthly basis.
Attending Weekly Meetings with Clients to share insights and highlights of operations.
Attending to ad-hoc tasks as assigned by the Senior Operation Manager/General Manager or Client.

Job Requirement

Minimum 2 years of experience as an Operations Manager or in a similar role.
Fluency in Korean (equivalent to TOPIK 5) is mandatory.
Experience in E-Commerce, Retail is preferred.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
Exceptional communication skills, both verbal and written, with the ability to interact effectively with customers, team members, and stakeholders.
Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.

Work location

Ho Chi Minh

Tầng 10 - Tòa nhà Scetpa, 19A Cộng Hòa, Phường 12, Quận Tân Bình, TP.HCM

More Information

Degree: College
Other extras: - Employee engagement activities, Holiday bonuses, and gifts.
Probationary period: - 2 months
Age: Unlimited
Working time: Working from home starting from the third month.
Colleagues:
- Multinational work environment with global clients and expert teams.
- Opportunities to collaborate with leading companies and high-expertise regional/ global teams.
Benefit:
- Competitive salary (negotiable) with annual raises and promotion opportunities.
- Biannual performance bonuses and a 13th-month salary.
- Full insurance per Vietnamese Labor Law + additional 24/7 health and accident insurance.
Salary: 50 Mil - 65 Mil VND

Suggested profile

Designing a Job Application CV

Job tags / skills

Save job Email me similar jobs Report job

APPLY NOW

Similar jobs

For Employers

Customer Service Manager (Korean Language)

Benefits

Job Description

Job Requirement

Work location

More Information

Suggested profile

Job tags / skills

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Jobs by Industry

Jobs by Location

Jobs by Population

Job level	Manager
Salary	$ 50,000,000 - 65,000,000 VND
Deadline to apply	10/03/2025
Industry	Customer Service , Executive management , Consulting
Experience	2 - 3 Years

Customer Service Manager (Korean Language)

Benefits

Job Description

Job Requirement

Work location

More Information

Suggested profile

Job tags / skills

About us

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Employment Information

Location

Applied for: Customer Service Manager (Korean Language)

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Jobs by Industry

Jobs by Location

Jobs by Population