Customer Service (Nhân Viên Chăm Sóc Khách Hàng)

Job Description

Animal Doctors International is a full-service veterinary clinic driven by a passion for excellence. We provide compassionate clinical care, state-of-the-art technology and highly-skilled international veterinarians to deliver on our promise of exceptional service and personalized care for your loved pets.

Our founder, Dr. Will Thomas – built Animal Doctors International back in 2014. Curently, we have 10 veterinary hospital in many countries. So far we have helped over 100,000 animals receive the gold standard care they deserve across our veterinary hospitals in Southeast Asia. To continue doing this – we need the best veterinarians around!

Key Responsibilities

• Serve as “Ambassadors” – creating and maintaining goodwill for the hospital.

• Answer and triage phone calls, emails, messages from clients.

• Troubleshoot issues over phone calls, chat and handle customer complaints.

• Make calls, follow up and update on lists of customers.

• Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.

• Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.

• Relay appropriate information to/from clients to doctors and/or management

• Quickly understand client needs and initiate the process of meeting those needs.

• Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.

• Maintain proper documentation in the electronic medical record

• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.

• Present and explain fee estimates for treatment/surgery to clients.

• Process payment transactions