Customer Service Officer - Korean Account

Job Description

Duties and responsibilities include, but are not limited to:

• Provide quality customer service in accordance to set KPIs and service standards.
• Accept bookings & orders placed by customers.
• Keep up to date with the latest product, marketing and service information for the delivery of service to customers.
• Demonstrate good telephone etiquette when dealing with both internal and external customers.
• Understand SOP (standard operating procedure) of Air and Sea document handling.
• Listen, probe and question in order to clarify and understand customers’ needs.
• Follow-up on complex cases to ensure customer satisfaction.
• Provide customers feedback for continuous improvements.
• Report to Manager every week about status of all clients