Customer Service & Satisfaction Intern

Job Description

JOB DESCRIPTION

• Data Analysis & Report:
  - Customer Voice: Review Customer Voice (CV) Report from Operations Site, check and make the preparation of reporting, advise/give proposal effectively.
  - Consolidate transaction by weekly, support monthly and analyse data
• Design POP, signage/standee, file Power Point for CSS projects
  - Make POP, advertisement for promotion programs to promote AEON services
  - Make file POP for training or report
• Marketing Research (Service)
  - Catch Trend about shopping in Vietnam and Asia/World
  - Survey Competitors (Focus on trend of Self Service Checkout, new technology service)
  - Initiate new Ideas / Suggestion in current Non - Cash / Self Service ( SSC/ Kiosk )
• Support and do tasks are delegated by CSS Manager

Job Requirement

REQUIREMENTS

• Studying Univerity with major in Social Science, Business Administration, or Marketing (Prefer)
• Participating in a minimum 3-month internship
• Good customer service mind
• Good command in English (verbal/written)
• Have a polite, tactful and friendly attitude
• Can use canva basic
• Knowledge in Microsoft Word, Excel and Power Point

 BENEFITS

• NON-SALARY
• Canteen meal at lunch
• Support laptop during work
• Continuous training and detailed work instructions
• Support internship confirmation according to the company's form
• Arrange flexible study & work time
• Shuttle bus (District 7, Binh Thanh District, Thu Duc City)