Customer Service Specialist

Job Description

• Receive customer feedbacks from US, classify, evaluate and check the validity of related documents to make decision on the refund process;
• Daily pulling all supporting documentation; Sales Invoice, Delivery Receipt or Tracking information, Credit Card Slip to complete the package of report;
• Daily Contact Corporate Escalations for assistance regarding “Quality, Missing Credit, or Returned items for Credit” disputes as needed;
• Create response letter and submit all supporting documentation to Americanepress.com or sending email to related department in term of Visa/ Mastercard/ Discover issue;
• Working with other departments in US for solving customer dispute, maintain customer satisfaction;
• Update the dispute cases status to Vietnam team leader;
• Daily update the data of Power BI.