Customer Service Staff (Non-Experienced)

Job Description

Animal Doctors International is a full-service veterinary clinic driven by a passion for excellence. We provide compassionate clinical care, state-of-the-art technology and highly-skilled international veterinarians to deliver on our promise of exceptional service and personalized care for your loved pets.

Key Responsibilities

• Serve as “Ambassadors” – creating and maintaining goodwill for the hospital.
• Answer and triage phone calls, emails, messages from clients.
• Troubleshoot issues over phone calls, chat and handle customer complaints.
• Make calls, follow up and update on lists of customers.
• Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
• Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
• Relay appropriate information to/from clients to doctors and/or management.
• Quickly understand client needs and initiate the process of meeting those needs.
• Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
• Maintain proper documentation in the electronic medical record
• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
• Present and explain fee estimates for treatment/surgery to clients.
• Process payment transactions

Job Requirement

What We Are Looking For

• Good English communication skills.
• Accept candidates without experience.
• Great phone skills. Great client service skills.
• Must be friendly, outgoing, “people-oriented.”
• Well groomed, organised and detail oriented.
• Ability to handle money accurately and honestly.
• Must possess sound decision making skills and multi-task while working in an environment of stress.